The Customer accepts the following Terms and Conditions, by affirmatively accepting per e-mail or chat (platforms used by our executives) the offer (price quote with tour itinerary and activities), which is submitted by Responsible Travel’s official executives.
Cancellation Fees may vary for certain custom itinerary tours; your Responsible Travel Specialist consultant will specify cancellation fees before making your reservation.
In these Terms and Conditions, the following definitions apply:
Customer/Passenger/Client is the customer accepting the offer
Fees are the fees payable for the services specified in the offer
Service means the services specified in the offer to be supplied by Responsible Travel to the Customer
Offer is the services and costs specified in the tour itinerary sent to the Customer and agreed by the parties.
Party means each of the Customer and Responsible Travel, and together the Customer and Responsible Travel are the parties.
Once the client agrees to the tour itinerary and costs, the client will be asked for a pre-payment for the tour. On receipt of this payment, Responsible Travel (hereinafter referred to as RT) will send written confirmation. This confirmation will serve as a legally binding contract for the services requested as per the agreed tour itinerary and details (unavoidable changes withstanding) once the balance of tour payment has been received (see section 2).
If the applicant registers for several travelers, he is responsible for all of their contractual obligations as if his own. With the conclusion of the contract, the customer agrees to the storage of his/her personal data for use by RT to facilitate the tour and its itinerary only. Your personal information will not be sold or misused for any commercial gain. For further information, please refer to our Privacy Policy section (visit: www.responsibletravelsa.com/Privacy-Policy).
To confirm the agreed travel contract, a non-refundable pre-payment of 30% of the costs per person must be paid. The remaining balance must be paid no later than 60 days before departure of the tour for all mainland tours in Ecuador and 90 days before departure for all travel to the Galápagos Islands and mainland tours in a South American destination except Ecuador.
If the client concludes his travel arrangements with RT less than 60 days before the departure date for mainland travel in Ecuador, or 90 days for the Galápagos Islands or a mainland tour in any South American destination except Ecuador, the tour must be paid in full immediately.
If a client fails to pay for his/her tour in full before the agreed final payment dates (60 days before departure for mainland travel in Ecuador and 90 days before departure for Galápagos Island or a mainland travel in South America except Ecuador) the client risks losing his/her tour. Equally, by failing to make the full payment before the due date, the client will lose his/her deposits for all travelers included in the reservation.
If the tour fee has not been paid in full before the arranged travel start, RT will be released from its service obligations and may require the customer to pay any appropriate resignation costs.
The airfare for all packages may not be guaranteed regarding price or availability until paid in full. Schedule, flights, and fares are based on current rates at the time of ticketing. These may change without notice. RT executives will make a great effort to obtain the best fares and schedule available. Once a flight is booked, the price of it must be paid in full immediately. No refunds are available in case of cancellations.
To pay, please make a wire transfer to one of the following international bank accounts in Germany and Ecuador (Note: RT is a German-Ecuadorian venture):
Account Name: Ecuador Galapagos Reisen
Account Number: 31328
BLZ: 586 512 40
Bank: Kreissparkasse Vulkaneifel
Street: Leopoldstrasse 13
City: 54550 Daun
Country: Germany
IBAN: DE74586512400000031328
BIC/SWIFT-Code: MALADE51DAU
Ecuador Galapagos Reisen
Wilson OE 7-56 y Diego de Almagro, La Mariscal.
Quito, Ecuador.
Account Name: Responsible Travel Operadora de Turismo Cía. Ltda.
Account Number: 3484713504
Bank: Banco del Pichincha
Street: Amazonas 4560 y Pereira
City: Quito
Country: Ecuador
SWIFT-Code: PICHECEQ
Responsible Travel Operadora de Turismo Cía. Ltda.
Wilson OE 7-56 y Diego de Almagro, La Mariscal.
Quito, Ecuador.
The scope of services is detailed as per our descriptions, illustrations, and quotations as presented on the RT web page and in the agreed services according to the offer (see section 1).
RT reserves the right to modify tour information (by email or detailed on the web page) before confirming the tour with the client through a written offer as per section 1. However, once a tour is confirmed and payment received, RT reserves the right to modify the tour only as a result of legitimate and unforeseeable circumstances.
Such circumstances include; modifications or deviations from the travel descriptions during the tour due to road conditions, severe weather and official arbitrariness among others; the travel process indicated in the travel description cannot be guaranteed though under all circumstances RT will only adjust the tour with consideration to the best interests of the client. The agreed travel descriptions only represent the planned travel process, without guaranteeing the details of the exact operational sequence.
If clients request special arrangements prior or during the tour, e.g., modification of the tour due to severe weather, once agreed, a written contract must be signed by both parties.
Modifications and/or deviations of the itinerary or program due to unforeseen and/or exceptional circumstances out of RT control, any additional costs incurred will be charged to the client.
RT cannot be held responsible for any changes to transportation costs, airport taxes, park entrance fees or the like that are subject to variation and are outside of RT control. We will endeavor to inform passengers of any changes as soon as possible.
RT is entitled to increase the travel price after conclusion of the travel contract as a result of increased transportation costs or charges for certain performances, port or airport taxes or modification to the exchange rates that may affect final costs; any such changes can occur only if the time between the reservation and departure date is at least 4 months or more. If this should be the case, the customer will be informed immediately, but no later than 21 days prior to departure. Price increases thereafter are not admissible.
All extra charges that arise due to the modification of the itinerary caused by the client will be debited to the client for immediate payment. The aforementioned charges include; late arrival of the customer to the airport or port resulting in missing embarkation, late arrival to trekking tours, a premature exit of the country for whatever reason (health, personal, legal, etc.), illness or accident costs incurred during the trip (e.g., helicopter evacuation, hospitalization, hotel stay for a chaperon or companion).
If RT needs to advance money to meet an acute emergency, then the amount laid advanced must be refunded to RT immediately after the termination of the journey.
RT can withdraw the tour offer up to 14 days before the travel start date if the number of required participants for the tour isn’t met, but only if the travel description for the corresponding tour refers to a minimum number of participants.
The assertion that the minimum number of participants is not achieved and that the journey is therefore cancelled, must reach the customer at the latest, 14 days before the travel start date. The customer will receive an immediate refund for any payments previously made, but is not entitled to any compensation or further reclamation.
RT can withdraw its services after the travel start date if it is deemed that the client in any way is behaving or disturbing the tour in an unsatisfactory manner. In particular this applies if the customer fails to meet specific requirements for the tour in question (physical and/or mental health, general capabilities, technical skills where applicable etc).
If RT cancels the tour, the costs incurred up and until that date, including advanced payments for contracted services for the tour, will not be refundable. The client will only be entitled to refunds as decided by RT in consideration of incurred tour costs.
The customer can withdraw from the contract at any time before beginning the tour however this must be done in writing.
Refunds can only be made under the following cancellation guidelines, as pre-tour costs will be incurred and cannot be recuperated by RT.
Cancellation Fees may vary for certain custom itinerary tours; your Responsible Travel Specialist consultant will specify cancellation fees before making your reservation.
Therefore, the following refunds can be given for cancelled tours:
a) For mainland tours in Ecuador which do not include boat trips / cruises:
60 days or more before departure:
Full refund, excluding the nonrefundable prepayment of 30%.
From 59 to 21 days before departure:
Refund of 60% of the travel price
From 20 to 10 days before departure:
Refund of 50% of the travel price
From 9 to 5 days before departure:
Refund of 20% of the travel price
From 4 days until departure;
0% will be refunded
b) For journeys that include boat trips / cruises, the following conditions apply:
90 days or more before departure:
Full Refund excluding the nonrefundable prepayment of 30%.
From 89 to 60 days before departure:
Refund of 50% of the travel price
From 59 to 40 days before departure:
Refund of 40% of the travel price
From 39 to 31 days before departure:
Refund of 30% of the travel price
From 30 days until departure date:
0% will be refunded
Important: Please note that for Galápagos Charters, the cancellation fees can vary according to the chosen boat and therefore will be confirmed individually.
c) For mainland tours in a South American destination (excepting Ecuador):
90 days or more before departure:
Full Refund excluding the nonrefundable prepayment of 30%.
From 89 to 60 days before departure:
Refund of 50% of the travel price
From 59 to 40 days before departure:
Refund of 40% of the travel price
From 39 to 31 days before departure:
Refund of 30% of the travel price
From 30 days until departure date:
0% will be refunded
If travel services are not performed according to the contractual offer, then the liability of RT depends on the national laws. The customer can request compensation, for which RT has the right to refuse if deemed unreasonable. RT will try and rectify any situation to provide an equal quality of tour.
In the case of reoccurring poor performance, the customer is obliged to immediately complain to the agency or its representative, usually the guide, stating the problems experienced. If the customer does not raise the issue to the agency or its representative, he/she cannot later claim any contractual compensation.
The cancellation of the travel contract by the customer due to quality issues that substantially impair the tour is only permissible if RT has not carried out reasonable attempts to rectify any shortcomings.
If the customer wishes to file a claim against RT for compensation due to failure to comply with contractual obligations, then the customer must announce to RT its intentions within one month from the termination of the contractually agreed tour.
Service provides, tour guides or other local agencies are not authorized to receive claims.
Claims being made for unlawful actions by RT must be submitted within 3 years of the termination of the tour contract as per international law.
The place of jurisdiction for any claim is Quito, Ecuador.
RT arranges accommodations, transportation, and related travel services to the passenger only with the condition that RT shall not be liable for any injury, damage, death, delay, mishap, inconvenience, or irregularity occasioned through the negligent or willful failure to act of any person or company which is to or does provide services in conjunction with this tour, including, without limitation, the negligence of RT.
RT does not own, operate, control, manage, or supervise any supplier of goods or services to the trip, nor does it own any accommodations, transportation, and/or related travel services utilized on this trip.
RT is not responsible for the acts or inaction of third parties to this trip and bears no responsibility for any action or inaction of any such third parties.
RT is not liable for any damage, loss, death, injury, inconvenience or expense from any such action or inaction including, without limitation, those resulting directly or indirectly from acts of force majeure, downgrading of accommodations or hotel problems of any kind, from governmental actions of any kind, weather, sickness or epidemics or the threat thereof, financial difficulties or insolvency of suppliers, contaminated or unwholesome food, strikes or labor disturbances, theft or criminal activity of any kind, terrorism or the threat thereof, lack of availability or access to adequate, competent or appropriate medical care or evacuation services, any of the risks described in page one of this document such as harsh terrain, high altitude, oxygen deprivation, sanitation problems, scuba diving, boating or swimming, dangers incident to the sea, animal riding, dangers incident to wild or domestic animals and dangerous or poisonous fauna or flora, delays incident to or failures of transportation mechanisms to arrive or depart in a timely or safe manner, or from any other cause.
Without limiting the above, RT is not responsible for any additional expenses or for unforeseen delays resulting from any of the above. RT is not responsible for additional hotel nights not specified in the individual trip itineraries, which may be required on route prior to or following a trip caused by airline scheduling or schedule changes or by individual clients’ travel arrangements or by other factors. RT assumes no responsibility for loss or damage to baggage or personal property.
In no event shall RT have any liability for incidental or consequential damages, however characterized.
RT reserves the right to substitute hotels, tour leaders, and yachts, and to alter the itinerary when deemed necessary or advisable.
Participants are solely responsible for obtaining their passports, insuring the ongoing validity of same, and for obtaining any necessary visas or other necessary travel documents.
RT reserves the right to decline to accept or retain any person or member on any trip should such person’s actions or general deportment impede the operation of the trip, create a safety problem or impact the rights, welfare or enjoyment of other members of the trip. No refunds will be given in any such circumstances.
RT reserves the right to take photographic or film records of our trips, and may use any such records for promotional and/or commercial purposes.
In case the journey is substantially difficult or dangerous and incorporates risk of any nature due to unusual circumstances (e.g., war, strike, unrest, epidemic diseases, sovereign arrangement….), then both the customer and RT can withdraw from or cancel the travel contract.
In the case of emergency procedures for unforeseen circumstances the client is liable for the full extent of the incurred costs (e.g. hospitalization, additional accommodation and food) except for emergency transportation to which RT will contribute up to 50% of the total cost. Any further demands are excluded.
The traveller is responsible for meeting any entry and health regulations, passport, customs requirements, visas, and currency import regulations on their own and at their own costs. All disadvantages and charges which arise from disregard to these regulations are accountable to the client even if regulation changes have been modified after the reservation was made. If at all possible, RT will inform customers of important modifications to the general regulations as described in the travel descriptions of the tours before the start of the tour.
The trips may be taken by anyone in good physical condition. Even an easy trip is more enjoyable if the client is fit. As the client will have to go up and down stairways, walk over irregular terrain, and get on and off the yacht from a small skiff, the clients are encouraged to get in shape by exercising regularly. Some itineraries require walking or hiking over irregular terrain on challenging trails. Running, hiking, swimming, bicycling, and aerobics are all good conditioners. Please contact us if you have any questions about your ability to do a particular trip. Once a trip has started, and you cannot participate in a certain activity because it is beyond your physical abilities, kindly note that there will be no refunds for any unused portion of the trip.
You must be, in general, good health. It is vital that persons with medical problems and related dietary restrictions make them known to us well before departure. Our staff will discuss with you the advisability of the particular trip you have selected. The trip leader is entitled to disqualify any member from the group at any time if considered medically necessary to avoid endangering the welfare of the group. Refunds are not given under such circumstances.
RT is not a medical facility and has no expertise or responsibility regarding which medications or inoculations you and your private physician should decide necessary for your safe participation on the trip.
RT assumes no liability regarding provision of medical care. Trip members are urged to check their coverage to be certain it is adequate.
When buying the services of RT, the customer confirms that he/she is in a good general health condition and frees RT of any liability and refund caused by any damage due to the customer’s own health negligence.
The invalidity of single regulations within the travel contract does not stipulate the invalidity of the entire travel contract.
To cover your investment in your trip and any unforeseen medical emergencies, we recommend you purchase trip cancellation insurance coverage that would reimburse you for non-refundable airfare and trip cancellation fees should you have to cancel your trip due to personal or family illness. Furthermore, we highly recommend a health insurance covering any medical treatment in Ecuador.
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Viagem Incrível a Galápagos, organizada por Joseph da Responsible Travel! Minha viagem a Galápagos, de 3 a 8 de dezembro, foi uma experiência inesquecível, graças ao trabalho excepcional de Joseph, da Responsible Travel. Desde o início, ele demonstrou um profissionalismo impressionante, planejando um itinerário perfeito, equilibrando exploração e descanso, e garantindo que todos estivessem confortáveis e bem cuidados. Joseph indicou passeios incríveis que realmente mostraram a diversidade e beleza única de Galápagos. Ele estava sempre disponível para esclarecer dúvidas e coordenou as atividades com excelente atenção aos detalhes, proporcionando uma viagem sem contratempos e cheia de descobertas. Com sua liderança, cada momento foi aproveitado ao máximo, e a viagem se tornou ainda mais especial. Recomendo de coração a Responsible Travel e Joseph para quem busca uma experiência autêntica e bem organizada em Galápagos.
Nosso sonho era conhecer as ilhas de Galápagos e foi realizado graças ao Joseph que fez um roteiro incrível de viagem para nós e nossos amigos. Nós não tivemos que nos preocupar com nada, traslados, hotéis e passeios todos bem reservados e planejados. Nós recomendamos a empresa e os serviços do Joseph de olhos fechados.
Joseph da Responsible Travel nos ajudou a planejar nossa viagem para Galapagos. Ele montou um roteiro incrível e foi muito atencioso desde o primeiro contato, estando sempre disponível para eventuais dúvidas, inclusive durante a viagem! Ficamos impressionados com a organização de todos os passeios, todos saíram no horário estipulado e não tivemos nenhum problema. Os guias mostraram muito conhecimento sobre as ilhas, além de falarem inglês e espanhol fluentes. Galápagos é um lugar único e apaixonante, e eu não vejo a hora de voltar!
A empresa foi comunicativa desde o primeiro contato. Tivemos uma ótima experiencia com o Joseph que nos orientou sobre todos os passeios e nos auxiliou em nosso roteiro fantástico. Excelente!!!
Fue una experiencia maravillosa desde el comienzo. Gracias a la información y consejos de Monica de Responsible travel, hubo una excelente organización desde el aeropuerto de gye donde personas nos esperaban para agilizar el viaje. En Galapagos el crucero fue fantástico. Lo volvería a repetir visitando nuevas islas.
Todo muy bien Jazmin muy atenta y pendiente de todos los detalles Excelente viaje a Galápagos un paraíso Gracias por tu ayuda Jazmin
The customer service/advice I received from Responsible Travel is EXCELLENT. They have always been available. Jazmin, my consultant, always answered my questions very quickly, and I had A LOT. Her local knowledge of the region was invaluable, and the key to making my trip an adventure I will never forget!! The guides they put me in contact with were excellent!! I saw so many unique and RARE wildlife in Ecuador, many endemic to their country. It was truly a dream!
Galapagos by la pinta provides an amazing experience for everyone that we have the opportunity to share those wonderful memories in the Galápagos Islands. It all started with the sales person whose name is Monica who detailed everything about the trip with precision. The boat staff are exceptional trained and performed their duties with the outmost professionalism. One thing to say THANKS FOR THE WONDERFUL MEMORIES.
Ótimo serviço e suporte. Gaby foi a nossa consultora e estava sempre disponível para responder dúvidas, fornecer informações e foi muito flexível para adaptar os nossos planos para visitar Galápagos. O custo acabou limitando o tempo da nossa viagem, pois o nosso orçamento não era muito alto. Porém recebemos o que foi pago, com assistência constante e de alta qualidade.
Excellent experience in our Galapagos trip. Our coordinator Gabriela was very helpful and always responded immediately when we had questions. The drivers and guides were also very professional. The cost is a bit on the pricy side, but one can rest assured that the trip will run smoothly when assisted by them!
Responsible Travel Ecuador provided excellence in all areas of the trip. Jazmin provided excellent advice, and itinerary planning based on my stated goals of observing specific wildlife! Excellent, will do business with them again in the future!
This agency helped us plan a memorable trip to Ecuador and the Galapagos. Cynthia was our coordinator, she was timely and professional with all communication and detailed from beginning to end. Cynthia was able to include everything we wanted to experience and open to our feedback to help create the final itinerary. The daily excursions were great, especially in Ecuador where we had Danny as our guide and Luis as our driver. Luis was safe and timely in all transportation and Danny went above and beyond at every step. At one point I wasn't feeling well and Danny went out of his way to find me some medicine. Danny was also extremely knowledgeable on everything.. history, the agriculture, the people.. 10/10 guide! Overall a great agency to work with!
Ha sido un viaje maravilloso, bien organizado, muy seguro, el guía Sebastián categoría premium sabe de todo, amable, responsable y maneja el coche de maravilla, prudente y ciertamente excepcional para su juventud. Yo repetiré viaje con esta agencia y haré Amazonia. Violeta Miguel
Monica from Responsible Travel Ecuador was extremely helpful, efficient and attentive. She found me an excellent offer for a cruise in the Galapagos and we thoroughly enjoyed our trip. Everything went smoothly and I can highly recommend Monica. She took care of every detail.
I was so lucky to find Gabriela! I was planning a last-minute trip to Ecuador and wanted to make the most of the limited time I had. Gabriela offered me a few different options to consider before I decided to join a cruise in the Galapagos. Once I made my decision, she went above and beyond to make it happen (I booked just two days before it started!). She was always available for any questions I had, even during unconventional hours, and her attention to detail was impressive. Even after I booked, she kept in touch to ensure everything was going smoothly. I would definitely recommend anyone planning a trip to Ecuador to connect with Gabriela. I’ll be sure to reach out to her again next time I return! Thank you, Gabi!
I was so lucky to find Gabriela! I was planning a last-minute trip to Ecuador and wanted to make the most of the limited time I had. Gabriela offered me a few different options to consider before I decided to join a cruise in the Galapagos. Once I made my decision, she went above and beyond to make it happen (I booked just two days before it started!). She was always available for any questions I had, even during unconventional hours, and her attention to detail was impressive. Even after I booked, she kept in touch to ensure everything was going smoothly. I would definitely recommend anyone planning a trip to Ecuador to connect with Gabriela. I’ll be sure to reach out to her again next time I return! Thank you, Gabi!
Uma viagem inesquecível, onde tudo saiu conforme o esperado, sem falhas ou qualquer contratempo. Tudo, desde a recepção até o final foi um exemplo de competência e organização admiráveis. Equador não é um destino como outros, e no nosso caso teve roteiros variados, como uns dias na Amazônia, Cruzeiro para visitar as ilhas mais distantes de Galápagos e visita às principais ilhas. Bastante coisa pra ser organizada mas deu tudo certo. Galápagos foi incrível, a conexão com a natureza foi perfeita e eu só tenho a agradecer a Gabriela Cadena que conseguiu captar exatamente o que a gente queria e colocou no nosso roteiro tudo com maestria. Recomendo a agência e a Gabriela sem medo de errar.
One of the best trips of my life! I absolutely loved Ecuador and the variety of landscapes it offers (from the coast to the Andes and the Amazon rainforest). The trip was very well organized and made easy for us. The guides were all very knowledgeable and generally helped us have a great time. Would absolutely repeat.
Genial, atención personalizada por parte de Santiago ( nuestro agente) desde el inicio hasta el fin del tour super preocupados por como se desenvuelve el viaje. Los recomiendo
Excelente experiencia, agencia seria, disponible y cumplidora. Reservamos un crucero en Galápagos y la atención de Jazmín ha sido estupenda en todo momento, super recomendados.
A HUGE thank you to Responsible Travel and our wonderful coordinator Gabriela for making our August visit to the Galapagos and Amazon absolutely amazing! Gabriela catered the trip to our specific family's needs and capabilities, and every logistical step went very smoothly. The accommodations were top-notch, as were the local guides in each destination. We saw every animal we were hoping to see, and then some! We felt so secure and cared for in the hands of Responsible Travel that I've already recommended our exact itinerary to four additional families. This trip was incredible!!
Excelente y personalizado servicio por parte de Cynthia. El crucero fue fenomenal así como vuelos, traslados, guías y comidas. Sin sorpresas.
Servicio impecable, Cynthia nos acompañó durante todo el proceso de reserva, enviándonos información actualizada y resolviendo todas nuestras dudas vía WhatsApp casi al momento. Tanto los guías como los vuelos, crucero, comidas, traslados y actividades fueron perfectos. Muy recomendable para evitar sustos y despistes y conocer Galápagos con total comodidad.
We could not be happier with our experience with this agency. The service provided by Maria Jose, who was our trip coordinator, was outstanding from day one. She made sure to understand our goals and vision for the trip, and was patient enough to work through multiple itinerary versions until we finalized it together. The chose the correct hotels, routes, and activities based on what we spoke about, and the guides/personnel on the ground that they reserved for us were trustworthy, puntual, and very knowledgeable. Every day they checked in on us with a text, to make sure that everything was going accordingly, which is a sign of excellent service. I highly recommend working with Maria Jose/Tamer and the entire Responsible Ecuador Travel team - I will do so for my next trip as well. 5/5, thank you!
Mónica was always for us available, all the staff of Galaxy Orion were really great and we had wonderful days in the boat and in Galapagos. Many thanks for all
Al haber contratado un plan con Responsible Travel me di cuenta de su organización y de como pueden recomenrdarte las mejores opciones para conocer el Ecuador. Definitivamente los volveré a contratar para un futuro.
Al haber contratado un plan con Responsible Travel me di cuenta de su organización y de como pueden recomenrdarte las mejores opciones para conocer el Ecuador. Definitivamente los volveré a contratar para un futuro.
Cynthia my contact of the agency Responsible Travel resolved all my doubts and questions of the trip. She keep me informed about muy bookings and updates of my itinerary. Also she ensure that everything went well.
Visiting the Galápagos islands aboard the Bonita yacht was the best decision I could have made while visiting Ecuador. It was an incredible experience that I will be thinking about until I am able to come back again. I want to thank my wonderful agent Anthony for his help in booking. He is very knowledgeable and ensured that the planning process was a breeze. Anthony checked in with us every step of the way to make sure that we were prepared and comfortable throughout the whole trip. I also want to thank the wonderful crew: Cris, Diana, Cap. Joffre, Diego, Carlos, Marcos, Marcelo, Jairo, Chef Homar, and Chef Danny. Without them, the trip would not have been as amazing and unforgettable as it was. Cris was an awesome, patient, and fun guide that explained the history and fun facts of the island very well! Chef Homar and Chef Danny cooked all our delicious meals and Chef Homar even shared with us a lesson in salsa dancing! Diana made sure that everyone was taken care of and the rest of the crew made sure that everything was smooth sailing! I can tell that this crew is really close and that they enjoy working together! I cannot recommend this experience enough, from the blue footed boobies, to the giant tortoises, to swimming with the hammerhead sharks! I hope to come back one day and bring my family and when I do, I will make sure to book with Anthony again at Responsible Travel Ecuador!
Incredible organization specially from Karen, who provided us all necessary information and tips for our travel. She is very professional and polite person. We recommend her services.
Incredible organization specially from Karen, who provided us all necessary information and tips for our travel. She is very professional and polite person. We recommend her services.
I highly recommend Responsible Travel Ecuador. They are very professional and flexible to organize the perfect trip for you.Gabriela organized the trip for us to mainland, Amazon and Galapagos islands and she was excellent.She did everything for us and the entire itinerary was a unique experience. Our guide Wellington on the mainland was very helpful and knowledgeable and we really enjoyed our time with him!! We enjoyed every activity and will definitely return in the future to this beautiful country!!
Gaby did an incredible job helping me plan a trip to Yasuni National Park, Quito, and the Galápagos Islands. She took all of the stress out of finding good guides and all of the logistics involved in flights, lodging, transportation, and all of the other planning aspects of a big two week trip. Excellent communication with fast responses any time I had questions leading up to and during the trip as well. Highly recommend!
They are a super friendly and professional company that, as their name says, is working in an ethical and green way, which is super important in these times.
Paul our agent was wonderful; very friendly and went above and beyond to help us organise a dream holiday.
Notre voyage aux Galapagos était super bien organisé, les jours avec visites autant que le temps libre ! Les hôtels choisis par l'agence étaient très confortables et accueillants, et les guides sur place super accueillants ! Aucun problème ... donc toute la famille n'a eu qu'à en profiter!
I planned a trip to South America at the last minute, and Gaby was incredible! She created an amazing itinerary with me where I was able to go to Quito, the Galapagos islands, and Cuzco Peru. It was a truly unforgettable trip, and I would strongly recommend that you consider Gaby for your next South American adventure. She can help as little or as much as you need and is extremely responsive. I am a big fan of hers now!
Cuentan con paquetes muy buenos y se adaptaron a mis necesidades para viajar en crucero a galápagos
Fue una reserva de última hora de un tour en barco por Galápagos y nos ayudaron en todo momento. Grandes profesionales y el tour fue maravilloso
Responsible Travel Ecuador helped us find the outfit that met our needs in our visit to Galapagos. Interaction with our agent was easy and effective. She was really responsive and provided us with all the information we needed - also suggestions for further visits in Ecuador's mainland. I definitely would recommend Responsible Travel Ecuador for any travel needs in that beautiful country.
Responsible Travel es una agencia de viajes que ha dejado una huella imborrable en mi corazón. Recientemente tuve la oportunidad de explorar las maravillas de Ecuador a través de su excelente servicio, y no puedo dejar de elogiar su enfoque responsable y comprometido con la sostenibilidad. Desde el momento en que me puse en contacto con ellos, su equipo demostró una gran atención y pasión por brindar experiencias auténticas y respetuosas con el entorno local.
I did multiple family treks with this company and the service is impeccable. Staff always has a smile and big energy to inspire you to expand your horizons. A big shout to everyone and thank you for such a wonderful experience!
La millor experiencia per Sudamerica va ser a L' Ecuador amb aquesta experimentada empresa que em ajudar abans, durant i despres del viatge. Totalment recomendada
Excellent & professional services! Highly recommended.
We have booked a two day tour to Cotopaxi and Quilotoa, a 5 days tour in the amazonia and also arranged some private transfers with the team. I have discussed everything with Lucia who has been very helpful, always answering on time and providing the best options. Would recommend the travel agency.
