Código de Ética y Conducta

1. Preliminar

1.1. Mensaje de Gerencia General

En Responsible Travel tenemos claro que en el turismo podemos encontrar sustentabilidad económica, ambiental y social. Como organización, buscamos aportar en la construcción de una sociedad basada en el respeto, integridad, honestidad y cumplimiento de la ley.

Con el fin de cumplir con nuestras metas, contamos con el apoyo de un equipo de trabajadores comprometidos con el futuro y con entregar en cada uno de nuestros servicios ofrecidos la mayor calidad posible, con el fin de continuar ganándonos la confianza de nuestros clientes, proveedores y cualquier persona o institución que se vea relacionada a nuestras actividades.

Por lo tanto, el siguiente código se ha desarrollado para establecer los parámetros con los que trabaja la organización y las responsabilidades con todos nuestros stakeholders. La intención de este código es brindar ayuda para sobrellevar situaciones que representen un problema ético y/o legal en el trabajo realizado día a día. Es fundamental que todo el personal de Responsible Travel, sin olvidar a altos mandos, lea este código y se encuentre plenamente consciente de que el compromiso de todos en su cumplimiento es primordial para nuestro éxito a largo plazo.

Flor María Gaona
Gerente general

1.2. Ámbito de Aplicación

El Código de Conducta de Responsible Travel se aplica para todos los empleados de la organización. Esto incluye al personal de la junta directiva, personal directivo, jefes de área, empleados y cualquier persona que tengan una función de empleado.

Responsible Travel no tolerará ninguna acción evidenciada que incumpla con este código de conducta. Cualquier violación resultará en una acción disciplinaria.

1.3. Valores Institucionales

Este código de conducta se basa en los siguientes valores que establezcan una base de la ética que definen todas las operaciones:

Espíritu Emprendedor: En Responsible Travel buscamos ser parte del cambio y no esperar para adaptarnos al cambio. Buscamos tener ese gran enfoque de actuar y dejar de hablar.
Calidad en lo que hacemos: Responsible Travel busca con ahínco entregarle lo mejor a nuestros pasajeros que dejan en nuestras manos tiempos tan preciados como lo son sus vacaciones. Nos encargamos de, bajo ninguna circunstancia, decepcionar a nuestros clientes, cumpliendo y superando sus expectativas.
Pasión: Nuestro Equipo ama lo que hace con todo su corazón y siempre busca estar en un aprendizaje continuo para poder crecer como profesional y como persona.
Nada es imposible: Los únicos límites que existen, te los pones tu mismo, y eso es algo que se tiene muy claro dentro de nuestra organización. Responsible Travel se caracteriza por estar formado por personas resilientes y que luchan contra cualquier adversidad.
Atención a los detalles: Nuestro negocio se basa en prestar a los detalles. Ofrecemos un servicio que necesita cumplir con todos los requisitos de los clientes y que requiere de mucha concentración para no cometer errores.
Innovación: La innovación implica cambios, que, si bien muchas veces no son fáciles, son necesarios para no quedarnos estancados y constantemente ofrecer valor a nuestros clientes.
Conciencia de los costos: Toda la empresa es un equipo de trabajo que debe estar consciente de la realidad de costos para no perjudicar al grupo, pero no solo se trata de ahorrar, si no de gastar de forma inteligente y tener como máxima prioridad la experiencia del cliente.
Disponibilidad al cambio: El turismo está en constante cambio, las tendencias, los gustos de cada cliente, todo requiere que los asesores y trabajadores estén dispuestos a adaptarse al cambio y aprovechar todas las oportunidades que se presenten debido a esto.
Responsabilidad y Conciencia: Nuestro nombre hace completa referencia a nuestra responsabilidad. Nuestra completa esencia está en actuar de forma consciente con la naturaleza y la sociedad, de forma que logremos un progreso conjunto y en armonía.

2. Compliance with the Law and Internal Regulations

2.1. Compliance with the Law

All Responsible Travel personnel have the obligation and top priority of complying with the law and the organization’s internal regulations.

2.2. Information Protection

Responsible Travel has adopted all necessary technical and organizational measures to guarantee the security and integrity of personal data under its responsibility, and to prevent its loss, alteration, and/or unauthorized access by third parties. Nevertheless, the user acknowledges and accepts that Internet security measures are not infallible.

2.3. Confidentiality

All employees are required to treat not only trade secrets but also all information entrusted to them or learned through their work as confidential. This obligation applies during and after the termination of their employment contract, in accordance with national regulations.

2.4. Corporate Governance

Responsible Travel is committed to maintaining transparent and ethical management focused on long-term success.

3. Standards of Conduct

3.1. Conflicts of Interest

All employees must be familiar with the best practices of their respective fields, acting at all times with integrity and ethics.

A conflict of interest arises when any individual within the organization faces decisions involving direct or indirect personal benefits or advantages for third parties—or that could harm others.

No Responsible Travel employee may misuse their position, knowledge, confidential information, or company property for personal or third-party gain. Any situation that represents a conflict of interest must be reported to their immediate supervisor. If not, anyone in the organization may report it.

All employees’ actions must be focused on the benefit of Responsible Travel as a company. Any situation that could create a conflict between the company’s interests and personal benefit must be avoided. In case of doubt, employees should consult their supervisor.

3.2. Benefits, Gifts, Invitations, Sponsored Trips, and Other Courtesies

No member of Responsible Travel shall:

Receive gifts, monetary items, or favors from third parties that may influence decision-making or provide an unfair advantage in any process or activity carried out by Responsible Travel.
Offer gifts or incentives to any person, inside or outside the organization, to obtain personal benefits.
Use the name of Responsible Travel to gain unfair advantages or personal benefits outside the organization.
Only gifts and courtesies that fall within ethically sound business practices and legal limits may be accepted.

3.3. Anti-Corruption and Bribery

No form of corruption or bribery involving any Responsible Travel employee—public or private, active or passive—will be tolerated. In accordance with the law, any act related to corruption and/or bribery will be penalized as required.

3.4. Unfair Competition

Responsible Travel supports fair and lawful competition and must comply with all competition laws intended to protect clients and competitors from unfair practices. Employees must avoid situations involving unfair price fixing, agreements with competitors to limit services, collusion, or boycotts—such as restricting employees or clients from using products or services not provided by Responsible Travel.

3.5. Money Laundering

This company shall not be used for money laundering. Any transaction that cannot be justified under local law must be rejected. All anti–money laundering laws and regulations must be fully observed.

3.6. Corporate Social Responsibility

All individuals at Responsible Travel must act to safeguard the environment and natural resources, remaining fully aware of the environmental, social, and economic impact of our activities. Every decision must aim to maintain balance and ensure the sustainability of resources for current and future generations. We must all demonstrate our commitment to the economic, environmental, and social development of our local communities and the destinations we serve.

All employees are required to comply with the norms and regulations outlined in our Sustainability Policy. Furthermore, senior management is responsible for ensuring, with the support of all employees, that a safe, responsible, and fair working environment is maintained.

3.7. Donations

In line with our commitment to sustainable development, Responsible Travel will make donations supporting educational, cultural, environmental, or fair-trade programs. All donations must be made with complete transparency, ensuring that both the recipient and the purpose of the donation are clearly identifiable.

3.8. Diversity and Non-Discrimination

Within our organizational culture, we believe that the diversity of our employees and clients is key to success. Therefore, we commit to ensuring that all our activities reflect Responsible Travel as a safe space where differences are celebrated and respected—regardless of race, gender, religion, origin, age, ideology, sexual orientation, or other factors.

All members of the organization must strictly comply with our Anti-Harassment and Non-Discrimination Policy.

3.9. Communication

As established in our Sustainability Policy and Communication Manual, all members of Responsible Travel must maintain clear and honest communication that transparently reflects our actions—both internally and externally. We also commit to keeping all stakeholders informed, even on sensitive issues, while ensuring that respect remains our highest priority.

Employees are responsible for using all communication tools responsibly and in compliance with local and international laws. They must also respect intellectual property rights and, when generating content under the organization’s name, follow the Internal Communication Manual and Brand Manual.

3.10. Use and Protection of the Organization’s Property

All employees of Responsible Travel are responsible for the proper use of the organization’s real estate, facilities, and those of partner companies when necessary.

All transactions are properly recorded in accordance with local regulations and internal policies. As an organization, we commit to maintaining the documentation necessary to ensure transparency in our activities. Any changes to manuals or internal regulations may only be made with authorization from General Management or the responsible parties for each activity.

4. Applicability and Effective Date

The Responsible Travel Code of Conduct was reviewed in 2022. This revised version was approved on December 31, 2022, and became effective on January 1, 2023.